Returns & Exchanges
At Certified Luxury Watches & Jewel, we stand behind the authenticity and quality of our collection with a 30-day return policy for all unworn items. We strive to ensure your complete satisfaction with every investment piece you purchase from our boutique.
Initiate Your Request
Contact our client services team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and a secure shipping label.
Prepare the Package
Place the item in its original presentation box with all certificates, warranty cards, and protective packaging included to ensure full credit.
Secure Shipment
Affix the provided prepaid insured label to your package and drop it off at an authorized carrier location, ensuring you obtain a receipt for tracking.
Inspection and Refund
Once our master watchmakers and gemologists verify the item's condition and serial numbers, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing